Shipping and Delivery

At Yoga De Temple, we aim to provide a seamless shopping experience for all our customers. This Shipping and Delivery Policy outlines how we handle the shipping and delivery of physical products purchased through our website and mobile app.

1. Shipping Locations

  • We offer shipping to the following locations:
    • Domestic: [All Cities]
    • International: [All Countries]
  • If we do not ship to your location, please contact our customer service team at [Connect@yogadetemple.com], and we will do our best to assist you.

2. Shipping Costs

  • Domestic Shipping: Shipping costs are calculated at checkout based on your location, the size of the order, and the shipping method selected.
  • International Shipping: International shipping rates vary depending on the destination, size, and weight of the package. These rates will be calculated during checkout.
  • Free Shipping: Free shipping is available on domestic orders over [5,000 INR] (or as part of promotional offers).

3. Processing Time

  • All orders are processed within 1-3 business days after your purchase has been confirmed.
  • Orders are not processed or shipped on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed. In this case, we will notify you via email with an updated delivery timeframe.

4. Estimated Delivery Times

  • Domestic Deliveries:
    • Standard Shipping: 3-7 business days
    • Express Shipping: 1-3 business days
  • International Deliveries:
    • Standard Shipping: 7-21 business days (depending on location)
    • Expedited Shipping: 5-10 business days

Please note that delivery times are estimates and may vary based on your location and unforeseen circumstances (e.g., customs delays, weather conditions).

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery through the courier’s website or our order tracking page on the app.

6. Delivery Policy

  • Address Accuracy: It is your responsibility to provide accurate and complete shipping information at checkout. If an incorrect address is provided and the package is returned to us, additional shipping fees may apply to resend the order.
  • Failed Deliveries: If a delivery is unsuccessful due to incorrect address information or if no one is available to accept the package, it is the customer’s responsibility to contact the courier or us to arrange redelivery or pickup.
  • Lost or Damaged Shipments: In the unlikely event that your shipment is lost or damaged, please contact us immediately at [connect@yogadetemple.com] with your order number, and we will work with the courier to resolve the issue.

7. International Shipping and Customs

  • International shipments may be subject to customs duties, taxes, or import fees upon arrival at the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.
  • Customs procedures may also cause delays in delivery, and we are not responsible for any such delays.

8. Split Shipments

  • If your order contains multiple items, they may be shipped separately depending on product availability. If this occurs, you will receive separate tracking numbers for each shipment.

9. In-Store Pickup

  • Local Pickup Option: Customers in the [Hadapsar, Pune, Maharashtra] area can choose to pick up their orders at our yoga studio location for no additional fee. You will receive an email notification when your order is ready for pickup, typically within 1-2 business days.

10. Returns and Exchanges

Please refer to our Return and Exchange Policy for details on how to return or exchange items that you are not satisfied with.

11. Contact Us

If you have any questions or concerns regarding your shipment or delivery, please contact us at: connect@yogadetemple.com | +919315711588 | Office No. No. 114, Sv No. 138, Amanora Mall, Hadapsar, Pune, 411028